Telephone Assessment in Primary Care: A practical guide to effective consultation and triageAt a time when primary care has never been busier, the ability to assess effectively by telephone is vitally important. By understanding the problems of this demanding and risk prone area, clinicians are better able to balance patient needs with workload demands and access to face to face appointments. This book provides GPs, practice nurses and out of hours workers with a practical guide to what is required when undertaking triage or consultations on