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HEEN, Sheila; PATTON, Bruce; STONE, Douglas: Comment mener les discussions difficiles
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HEEN, Sheila; PATTON, Bruce; STONE, Douglas: Comment mener les discussions difficiles
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HEEN, Sheila; PATTON, Bruce; STONE, Douglas: Comment mener les discussions difficilesChaque jour ou presque vous devez affronter des discussions difficiles avec votre patron, votre conjoint, vos amis, vos voisins, vos enfants Et trop souvent, malgr tout vos efforts, la discussion tourne mal. Vous tes sr davoir raison et que votre interlocuteur ne comprend rien ou ne veut pas comprendre. Mais, de son ct, il prouve exactement les mmes sentiments. La discussion est sans issue. Les choses vont de mal en pis. La colre, la culpabilit ou la
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HEEN, Sheila; PATTON, Bruce; STONE, Douglas: Comment mener les discussions difficiles
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